Why Zara charging for online returns may backfire - Insider Intelligence Trends, Forecasts & Statistics
![ZARA on Twitter: "@FirefoxLord Hi, we are sorry to hear of your disappointment as our customers' shopping experience is important to us. We kindly request that you DM us via our ZARA ZARA on Twitter: "@FirefoxLord Hi, we are sorry to hear of your disappointment as our customers' shopping experience is important to us. We kindly request that you DM us via our ZARA](https://pbs.twimg.com/media/DoM1IHLX0AUaAf4.jpg)
ZARA on Twitter: "@FirefoxLord Hi, we are sorry to hear of your disappointment as our customers' shopping experience is important to us. We kindly request that you DM us via our ZARA
![Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent](https://static.independent.co.uk/2022/05/14/16/newFile.jpg)